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The Home Service Assignment, Routing, and Appointment Scheduling (H-SARA) problem with Uncertainties

Syu-Ning Johnn (shunee.johnn***at***sms.ed.ac.uk)
Yiran Zhu (y.zhu-95***at***sms.ed.ac.uk)
Andrés Miniguano-Trujillo (Andres.Miniguano-Trujillo***at***ed.ac.uk)
Akshay Gupte (akshay.gupte***at***ed.ac.uk)

Abstract: The Home Service Assignment, Routing, and Appointment scheduling (H-SARA) problem integrates the strategical fleet-sizing, tactical assignment, operational vehicle routing and scheduling subproblems at different decision levels, with a single period planning horizon and uncertainty (stochasticity) from the service duration, travel time, and customer cancellation rate. We propose a two-stage stochastic mixed-integer linear programming model for the H-SARA problem. Additionally, a reduced deterministic version is introduced which allows to solve small-scale instances to optimality with two acceleration approaches. For larger instances, we develop a tailored two-stage decision support system that provides high-quality and in-time solutions based on information revealed at different stages. Our solution method aims to reduce various costs under stochasticity, create reasonable routes with balanced workload and team-based customer service zones, and increase customer satisfaction by introducing a two-stage appointment times update at different times before the actual service. Our two-stage heuristic is competitive to CPLEX's exact solution methods in providing time and cost-effective decisions and can update previously-made decisions based on an increased level of information. Results show that our two-stage heuristic is able to tackle reasonable-size instances and provides good-quality solutions using less time compared to the deterministic and stochastic models on the same set of simulated instances.

Keywords: Stochastic Mixed Integer Programming, Vehicle Routing Problem, A Priori Optimisation, Adaptive Large Neighbourhood Search Heuristics, Home Health Care

Category 1: Applications -- OR and Management Sciences (Transportation )

Category 2: Integer Programming ((Mixed) Integer Linear Programming )

Category 3: Stochastic Programming

Citation: working paper

Download: [PDF]

Entry Submitted: 07/04/2021
Entry Accepted: 07/04/2021
Entry Last Modified: 08/07/2021

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