Dipayan Banerjee

Customer Satisfaction and Pricing in E-Retail Delivery

  • Dipayan Banerjee
  • Alan L. Erera
  • Alejandro Toriello
    • Categories Applications - OR and Management Sciences, Production and Logistics, Supply Chain Management Tags , ,

    We study a system in which a common delivery fleet provides service to both same-day delivery (SDD) and next-day delivery (NDD) orders placed by e-retail customers who are sensitive to delivery prices. We develop a model of the system and optimize with respect to two separate objectives. First, empirical research suggests that fulfilling e-retail orders … Read more

    Who Has Access to E-Commerce and When? Time-Varying Service Regions in Same-Day Delivery

  • Dipayan Banerjee
  • Alan L. Erera
  • Alexander Stroh
  • Alejandro Toriello
    • Categories Applications - OR and Management Sciences, Production and Logistics, Transportation Tags , ,

    Motivated by access and equity issues in e-commerce, we study the design of same-day delivery (SDD) systems under the assumption that service regions are allowed to vary over the course of the day; equivalently, that customers in different locations may have access to SDD for different lengths of time over the service day or may … Read more

    Fleet Sizing and Service Region Partitioning for Same-Day Delivery Systems

  • Dipayan Banerjee
  • Alan L. Erera
  • Alejandro Toriello
    • Categories Applications - OR and Management Sciences, Transportation Tags , , ,

    We study the linked tactical design problems of fleet sizing and partitioning a service region into vehicle routing zones for same-day delivery (SDD) systems. Existing SDD studies focus primarily on operational dispatch problems and do not consider system design questions. Prior work on SDD system design has not considered the fleet sizing decision when a … Read more